Meet the 2020 P&P SIG Leadership Team

I have stepped down as the SIG manager and program manager to join the STC Board as a director. It has been an honor to serve the P&P SIG membership and meet many of you in person at a Summit or virtually at one of our webinars. I am excited to begin a new chapter with STC, but sad to leave. I plan to continue participating in SIG activities and serving as the SIG’s Community Achievement Awards (CAA) manager.

As a result, there are some changes to the leadership team. You will see familiar names as well as two new volunteers: Nikita Kennard, P&P SIG Social Media manager, and Ben Durham, treasurer. A big thank you to the leadership team for adjusting their responsibilities and in some cases taking on new roles. I also would like to thank the leadership team members for their dedication to the SIG. It’s been a pleasure working with you!



Introducing the 2020 P&P SIG Leadership Team



Dawnell Claessen, P&P SIG Co-Manager

Many members already know Dawnell. She has been serving the SIG as a leadership mentor and continuity resource. Dawnell has accepted the co-manager position.

Dawnell Claessen is a Senior Member of STC and a longtime P&P SIG member and former SIG Manager. For more than 25 years, she has managed complex catalogs of policies and procedures developed for products, software, and systems developed and operated in highly regulated and secure environments.

For the last 10 years, this has been in the field of Risk Management.

Dawnell holds a Master of Library and Information Science degree from the University of Texas at Austin, specializing in Federal Information Policy and is a Certified Information Systems Security Professional (CISSP).



Andrew Habashi, Co-Manager and Website Manager

Andrew joined the SIG as Treasurer and Website manager this year. Andrew has accepted the position of co-manager. Fortunately, he has agreed to continue as our webmaster. Andrew has been busy upgrading our website. If you haven’t visited our site, please check out his recent posts.

Andrew works as a Technical Documentation Specialist for Ansys Inc. Ansys is a global public company based in Canonsburg, Pennsylvania. It develops and markets multiphysics engineering simulation software for product design, testing, and operation.



Ben Durham, Treasurer

Ben has joined the P&P SIG leadership team as our treasurer. Welcome, Ben!

Ben has in-depth experience as a treasurer in the non-profit world and recently held a board position with the Independent Writers of Chicago. His background is in physics, robotics, and education.

Ben is a freelance writer/career changer who is transitioning from the field of teaching to technical writing. He lives in Chicago with his wife and daughter.



Rich Hellinga, Membership Manager

Rich has agreed to continue as our Membership Manager. Thank you, Rich!

Rich is returning for another year as the SIG’s Membership Manager. He is happy to be volunteering for the P&P SIG and working with the other SIG leaders.

He works for a utility company in Michigan, primarily on developing and maintaining policies and procedures that have to do with safety. He ran his first marathon last October (in Detroit) and hopes to run another one in 2020.



Louise Tincher, Communications Manager

Louise has agreed to continue as our Communications manager. Thank you, Louise!

Louise will continue to be responsible for the SIG mail lists and will collaborate with the SIG’s social media and website managers to engage members via the SIG’s virtual platforms. She is always looking for volunteers, whether for one-time contributions (posts) or ongoing maintenance.

Louise is Proposal Manager for UES, Inc., small a materials science research and development company. She handles responses to federal solicitations, grant applications and other in-house technical editing needs.

She is a senior STC member, current member of the Lone Writer SIG and former Southwestern Ohio chapter president.



Nikita Kennard, Social Media Manager

Nikita has volunteered to serve as the P&P SIG’s Social Media Manager and has made our LinkedIn group a vital source of information regarding the P&P SIG, STC, and tech comm. Join the P&P SIG’s LinkedIn group and the conversation here!

Nikita combines technical communication and business strategies. She has a passion for writing and editing. Nikita is also dedicated to business excellence and was recently awarded a certificate in Women's Entrepreneurship from Cornell University.



Tricia Spayer, GoToMeeting Technical Manager and leadership team member

Tricia has agreed to continue serving on the leadership team. Thank you, Tricia!

Tricia is currently President of the Northeast Ohio Chapter of STC, which is where she learned her GoToMeeting skills. The P&P SIG currently shares its GoToMeeting resources with the Northeast Ohio chapter, and hopes to inspire more collaboration between STC communities.

Tricia has been a Technical Writer/ Illustrator for Pressco Technology Inc. for almost 24 years, and works as a department of one. She is an STC Associate Fellow, a former Director-at-Large for STC, and former chair of the Community Achievement Awards Evaluation Committee (CAAEC), Community Affairs Committee (CAC), as well as the STC Summit Columbus, Ohio host committee.



Emily Kowal, Leadership team member

Emily has agreed to continue serving on the leadership team. Thank you, Emily!

Emily Kowal is the immediate past co-manager of the P&P SIG. She has been involved with the P&P SIG for a number of years and is a senior STC member.

Most recently, Emily was a policies and procedures manager with an international pharmacy retail chain. In her spare time, Emily enjoys reading, writing, and playing the viola and fiddle.

The Policies and Procedures SIG Announces Distinguished SIG Service Award

STC and the Policies and Procedures SIG are pleased to announce that Louise Tincher has earned the Distinguished SIG Service Award (DSSA) for her service to our SIG.

A longtime member of the P&P SIG, Louise has served in a variety of roles and leadership positions over the last 8+ years. These roles include Webmaster, ListServe Manager, Membership Manager as well as preparing community reports and overseeing the development and distribution of information for new SIG members and volunteers. Louise has also been generous with her professional experience and expertise by developing and presenting a webinar on Microsoft Word, fostering topic related discussions on our discussion list, and presenting several well received P&P related sessions multiple times at STC Summits.

The award citation reads: “For your longstanding commitment, leadership, and generous sharing of your time and expertise to the Policies and Procedures SIG.”

Please join me in congratulating Louise on her well-deserved award and most importantly in thanking her for her service to our SIG and the greater STC communities. Louise is the very embodiment of the volunteer spirit! Thank you, Louise!

About the Distinguished SIG Service Award:

The DSSA is awarded by STC for a member who has significant and lasting contributions to the community over time. The awards are officially announced at the STC Summit and awarded on stage at the Honors event and ceremony.

- Dawnell Claessen

Procedure Professionals Association Announcement

P&P SIG Members, Mr. Mike Brewer of the Procedure Professionals Association has provided this post.  Our SIG has members in common with these folks, and lots of professional interests in common.  Their Symposium sure looks interesting.
  The Procedure Professionals Association will host the 29th Annual Procedure Symposium at the Opal Sands Resort on Clearwater Beach June 20 through 22, 2017. In this format, we will continue to provide a forum for professionals in procedure writing, administration and control to obtain the latest information regarding procedures and the procedure process. The technical program will consist of formal presentations as well as facilitated breakout sessions. As is customary, we will have a strong focus on providing greater and more diverse networking and benchmarking opportunities. All levels of management, procedure writers, work planners, procedure administrators, training specialists, and procedure users will benefit by attending the specialized breakout sessions that deal with the issues related to their specific areas. We will also offer the full PPA Writer Certification Training Course in conjunction with symposium attendance. With an emphasis on human factors and classroom exercises, this training focuses on the following technical writing objectives:  
  • Documents are organized using a hierarchical structure.
  • A human factored layout and format is consistently applied to all documents.
  • Instructions enable action, achieve compliance, and minimize the potential for error.
  • Instructions are written clearly, concisely, and consistently using standard American English.
  For additional information, please visit the Procedure Professionals Association at www.ppaweb.org or contact Carolee Schmidt at cschmidt@nullppaweb.org.   -- Posted on behalf of Mr. Mike Brewer of the Procedure Professionals Association.

P&P SIG Call for Progression Session Speakers

Next year's 2017 STC Technical Communication Summit will be held 7-10 May in Washington, DC. (National Harbor, MD). The Policies and Procedures SIG plans to submit a proposal to present “Topics In Policies and Procedures” in the Progression Session format at the 2017 STC Summit.  P&P SIG is looking for presenters (and their topics). We’d like you to join our proposal!  If you plan to attend the conference and have an idea for a topic, we'd like you to develop your topic and present as part of our Progression Session. We'd especially like to invite the SIG members from the former QPI and ES&H SIGs to join with P&P SIG and present with us in Washington, DC Any STC member may join our proposal.  But you will have to act soon; the deadline for submission is 12 September 2016. I will need your information no later 09 September 2016. If you are interested, send me as much information as you can right away. mail at dawnell.com. Of course, we encourage all SIG members to develop and propose their individual Summit topics directly to STC.  If you plan to do that, here is a link to some tips and tricks.  http://notebook.stc.org/tips-for-your-best-ever-summit-proposal What is a "Progression Session" anyway? "Progression Session" is a format for an educational session at conference that has as many as 10 different speakers presenting on various topics simultaneously. Each speaker will host a table with a presentation on a topic they have developed from their own area of practice. Attendees will choose a topic and sit at that table to hear a 12-minute presentation about that topic, and then move to another table to hear the next 12-minute presentation. This process repeats 3 times throughout the hour long time slot. This means attendees will hear 3 of the topics presented. Sessions in this format are very popular and are among the best attended at the conference. Progression sessions are a great way to share a lot of information in a relatively short time. Veteran presenters and new speakers alike can hone their speaking and presenting skills as they present new topics and research. Subject Matter for Topics Naturally, we will be looking for topics of relevance to members of our SIGs. But this covers a wide area of related and relevant topics, such as compliance, content management, career development, process improvement, documentation management, and the tools and technologies that we all use in our profession. Of particular interest are case studies and success stories that would benefit our attendees and members. How to Join our Progression Session Send me your information as soon as possible and I will submit the proposal. Send me as much information as you have right away.  mail@nulldawnell.com You will need the following information: * Your name and contact information * Working title for your topic. * A short abstract or description of your topic * A short professional bio about you, especially about any speaking or presenting experiences you may have had. * Any further details about your topic, such as an outline or graphics (if you have them). More information is better, but even if your presentation is not fully developed, please DO propose it anyway! * Be sure to mention any SIG affiliations you may have. Summit link:  http://summit.stc.org/ Any questions … email me! Dawnell Claessen, Co-Manager, P&P SIG mail@nulldawnell.com

The P&P SIG is pleased to announce a free webinar for our members!

Webinar 28 September 2016 – So mark your calendars! The P&P SIG is pleased to announce a free webinar for our members! 6 Steps to Writing Effective Procedures
Introduction This topic is a brief description of 6 Steps to Writing Effective Procedures, the presentation that Information Mapping’s David Singer will deliver to the STC Special Interest Group on Policies and Procedures on September 28, 2016.
Presentation Description   The Information Mapping Method is an internationally recognized content standard that makes information easier to write, easier to access and easier to understand. 6 Steps to Writing Effective Procedures introduces the fundamental concepts of the Method. Using real-world documentation samples to illustrate key points, the presentation emphasizes practical strategies that attendees can apply immediately to improve the quality and usability of procedures. 6 Steps to Writing Effective Procedures is approximately 40 minutes long and is followed by a question and answer session.
For those not familiar with Information Mapping, our presenter, David Singer, suggests P&P SIG Members visit the link below and sign up and view the free “Information Mapping: What is? Why Use it?” webinar. http://www.informationmapping-webinars.com/webinar1/webinar-register.php?trackingID1=home&trackingID2=all_events&landingpage=default&expiration=default About our presenter / speaker:

David Singer

Content Development Manager, Information Mapping US

 
David Singer’s Background
David Singer has more than 30 years of experience helping organizations achieve better control over their business-critical information. In the early 1980's, he joined Information Mapping, Inc., founded by Robert E. Horn to bring the Information Mapping® Method for structured authoring to the marketplace. The Method is now a content standard within large enterprises and government entities around the world, and more than 600,000 people have been trained to use Information Mapping techniques.   David has held several positions within the Information Mapping organization. He is currently Content Development Manager at Information Mapping US, writing and speaking to audiences all over the country about content management and the Information Mapping Method. David frequently addresses these and other topics in the Information Mapping blog.  
 

Procedure Writer Course

Absolute Consulting is offering STC Policies & Procedures SIG members a $100 rebate on their next PPA Procedure Writer Certification course, November 30 - December 2, 2015 in Nashville, TN. Developed and managed by the Procedure Professionals Association (PPA) using input from an array of industry experts, the PPA Procedure Writer Certification is recognized as a value added approach to aligning procedure writers with best practices. For more information on this course, visit the PPA Website (ppaweb.org) or the Absolute Consulting Website (absoluteconsulting.com). To take advantage of this offer, see Nathan Rightmer's Nov 10th post to the P&P Discussion List.

P&P SIG Site is Up!

I am thrilled that our new site is finally up! One of our goals with this site is to be more inclusive and encourage our members to visit and to contribute, even if it is just a comment. I hope all P&P SIG Members will visit the new site and tell us what you think! You will find announcements (P&P SIG webinar next month!) and a link to our discussion lists.