Transforming Tribal Knowledge into Written Instructions

Intercom-April 2006; By Bradford R. Connaster; Summary by Maria Christophel (2006)
This article presents Sequence as software, which a technical writer may use to convert Tribal Knowledge into written procedures in a few days; it defines the industry term Tribal Knowledge and explains the reasons why businesses should convert this knowledge into written documentation. The article lists and explains the mechanical and writing skills required to convert Tribal Knowledge into written procedures; it also advices on a set of requirements to set up a project using software and photography equipment to document procedures. The author details the equipment set up and provides a lot of insight into the features of Sequence including some of its pitfalls.