Documenting Procedures After the Sole Subject Expert Has Left …

Proceedings-1999; By Audrey Cielinski Kessler; Summary by Maria Christophel (2006)
This article narrates the scenario of a company that was left without the intelligence of the human resources expert. It describes the methods and strategies that the technical writer created to straighten out the mess. It provides insight as to questions the technical writer should ask for writing procedures that are organized and effective. Finally, it informs about the problems that arise when the processes are reviewed and especially when they are not reviewed.

Developing ISO 9000 Procedures

Proceedings-1996; By Ralph E. Robinson; Summary by Maria Christophel (2006)
This article discusses document and data control issues as the common causes of registration failure with ISO. It presents the reasons why companies need to comply with ISO requirements, and the ISO 9000 Quality System Concept. It explains the documentation structure, the main goal of documentation, its effect on the registration process, and the control requirements for documentation. The article also presents these ISO standards as career opportunities for raising the profile of technical writers within the organization.

Contracting and Consulting for Policies & Procedures Engagements

Proceedings-1999; By Raymond E. Urgo; Summary by Maria Christophel (2006)
This article states that employment reduction has resulted in a decrease of policy and procedures writers as employees, but it has increased the amount of opportunities for consultants and contractors. The article advices P&P writers seeking to engage their services for either consulting or contracting to be flexible and understand the three roles for leveraging services.

Choose More Than a Job… Choose How You Want to Work

Proceedings-2003; By Ronald Statt; Summary by Maria Christophel (2006)
This article describes the advantages and disadvantages of working as a consultant, a contractor, or a company employee. Benefits such a traveling, education, experience, job changes, income, project assignments are compared between these three types of working as a technical writer. The article also discusses the drawbacks of insurance, taxes, and legal issues that an independent contractor must face.

A Career on Campus- Writing Administrative Policies for the Public University

Intercom-November 2005; By Catherine Reynolds; Summary by Maria Christophel (2006)
This article explains how the skills acquired in the corporate environment can be of benefit to a writer employed in a higher education institution. It describes the opportunities offered to the writer for making a contribution to the elaboration of policies that impact the educating community. It also explains how different strategies such us learning the environment can be used to promote relevant and clear communication to the different groups of a campus community.

Policy and Procedure Communication and the Lone Writer

Proceedings-2002; By Susan Mason, Rich Maggiani, Julia Margulies, and Ralph E. Robinson; Summary by Maria Christophel (2006)
This article positions the Lone Writer as an important instrument in the various phases of the documentation and communication of policies and procedures. The four authors of the article provide insight in four topics: the tools for promoting and selling to a company the need for P&P documentation; recommendations for ways of extracting information from subject matter experts; techniques for establishing standards such as obtaining management/staff support and keeping in touch with user groups; and the effects of international standards in the development of P&P documentation.

Communicating with the STC P&P SIG

The Policies and Procedures SIG is full of policy and procedures professionals with years of experience in many fields—so how can you get in touch with these people?

If you’re not an STC member

For STC SIG members only

  • Join our mailing list
  • Join our MySTC site

What the STC P&P SIG is, and how it can help you

What a SIG is

A SIG (special interest group) is a community in the Society for Technical Communication (STC), a professional association for technical communicators. SIGs focus on specific areas in technical communication, allowing members to find others who specialize in those areas and to share ideas. We’re a professional virtual community who comes together once a year at the STC Summit.

What the Policies and Procedures SIG can do for you

We give you communication with other policy and procedure professionals. We often share ideas on our mailing list—you can get answers to your questions, particularly if you’re a lone policy and procedure professional. You can learn more about how policies and procedures can help your organization operate efficiently and how they can protect your organization from legal disputes. You’ll hear from people who’ve been there and done that and can offer you advice based on their own experience.

How do I join the Policies and Procedures SIG?

First, you need to join STC. If you’re already an STC member, you can add the SIG to your membership. However, if you’re not an STC member, you can still read and comment on our blog, and you can talk to us through various social media channels.

So prepare yourself for learning and growing as a policy and procedure professional!